Jl. Boulevard Gading Serpong Summarecon Mal Unit DGF # 19 Serpong
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Friendly Staff
Great Location
Tricky Location
Inconsistent Lighting
7.8/10
Very good
Rooms
7.6
Location
8.2
Service
8.6
Dining
6.8
Guest reviews
7.8/10
based on 10 reviews
8.1
8.1/10 based on 393 reviews
Howard
United States of America,
June
2024
8.6/10
My stay at the hotel was a wonderful experience overall. The rooms were spacious and modern, providing great value for money. The service was exceptional, with the staff going out of their way to ensure our comfort. The location was perfect for shopping and dining, although it was a bit far from the main commercial area. The dining options were varied and delicious, making our week-long stay very enjoyable.
Rooms
9.0
The rooms were as spacious as a two-bedroom suite in a residence, offering a comfortable and modern stay.
Service
9.0
The service was outstanding, with the staff even taking the time to check on us and explaining a booking issue promptly. A real plus point.
Location
8.0
The hotel's location is perfect, especially for those who enjoy shopping, being in the Gading Serpong's Commercial Area with convenient access to restaurants.
Dining
8.0
The dining experience was commendable, offering a variety of delicious options that were worth the price paid, particularly being close to Summarecon Mall Serpong.
Facilities
9.0
The hotel facilities were top-notch, providing everything we needed for a comfortable and convenient stay.
Franklin
United States of America,
June
2024
8.0/10
I had a great stay at the hotel. The rooms were spacious and well-equipped. The service was excellent, especially from friendly staff like Ms. Rizky. The location is perfect for shopping enthusiasts, but access can be a bit tricky for taxis. The dining experience left something to be desired, with repetitive dishes, but the facilities were top-notch.
Rooms
9.0
The room on the 2nd floor was huge, with a dining table, kitchen, two TVs, and a bathroom with a bathtub.
Service
8.0
The staff, especially Ms. Rizky, were kind and helpful despite some booking issues. They made me feel welcome and at home.
Location
9.0
The hotel is conveniently located near big malls and cinemas, making shopping a breeze. However, reaching the lobby through a row of shops can be confusing for transport services.
Dining
6.0
The classic dishes were tasty, but the menu felt repetitive, and the service didn't meet expectations.
Facilities
8.0
The hotel offers a range of facilities, creating a comfortable stay despite some dining disappointments.
Edith
United States of America,
April
2024
8.6/10
I had a nice stay with my family on December 31st at the hotel. The room was clean, although the lighting was a bit different. The courteous and friendly staff, especially Ms. at the front office, took care of all our needs with a smile. The location was good, close to Summarecon Mall, but a bit tricky for taxis due to the row of shops. The dining experience exceeded my expectations overall, with freshly squeezed juice as a highlight.
Rooms
9.0
The room was clean and comfortable for a night with my family.
Service
9.0
The staff was courteous and friendly, taking care of all our needs with a smile.
Location
8.0
The location was good, close to Summarecon Mall, offering a variety of culinary experiences.
Dining
9.0
The dining experience was beyond expectations, with freshly squeezed juice and a cozy ambiance.
Facilities
8.0
The hotel provided a range of facilities for a comfortable stay.
Friendly Staff
Tricky Location
Tom
United States of America,
November
2023
7.4/10
My stay at the hotel was a mixed experience. The rooms were clean and comfortable, but we faced an issue with the cutlery in one of the rooms. The service exceeded our expectations, especially Farly, who even accompanied me to the hospital when I fell ill. The location is great for early birds, although tricky to find for taxis. The dining options were a bit weak and basic for international guests.
Rooms
7.0
Our room was clean and comfortable, but we had an issue with the cutlery in one of the rooms.
Service
9.0
The staff was incredibly friendly and went above and beyond, especially Farly who accompanied me to the hospital.
Location
8.0
Great location, especially for early risers, but tricky for taxis to find due to the shops in the way.
Dining
5.0
Dining options were a bit weak and basic, especially for foreign guests.
Facilities
8.0
Facilities were up to standard and provided what we needed.
David
United States of America,
October
2023
7.4/10
The hotel is quite creepy for me, making it hard to sleep well. However, the room comes with a dining table, kitchen, and refrigerator, which is convenient. I stayed in this hotel on June 6th, 2019, for 2 nights in a one-bedroom room at 841.
Rooms
5.0
The room is quite creepy for me, which affected my sleep quality. However, the amenities like the dining table, kitchen, and refrigerator were ready for use.
Service
9.0
The service was very helpful and staff even took the time to talk to us to see how we were doing, which is a plus point. They were attentive and provided information about directions and transportation. The staff are really friendly and the location is very good, just next to Mall Sumarecon.
Location
8.0
The location was very spacious, with a sofa in the living room and a rotating TV. It was perfect and quite big and clean, away from the main city traffic and near a major mall. Right next door to Summarecon Mall Serpong.
Dining
7.0
The dining experience was ok for a short stay. There were enough variety and multiple choices, including halal food. The TV in the main room and living area was a nice touch.
Facilities
8.0
The facilities were good, offering a range of services like room service, car hire, dry cleaning, housekeeping, shops, laundry, and shuttle services.
Friendly staff
Creepy ambiance
Dorothy
United States of America,
October
2023
7.4/10
Staying with my family at the hotel was a mixed experience. The rooms were larger compared to other hotels, but one room in our apartment had some issues which made it quite creepy for me and affected my sleep quality. The service, especially from the front office staff, was kind and very helpful. The location was spacious and convenient, particularly if you arrive early in the morning. The dining experience fell below expectations for me personally.
Rooms
7.0
The rooms were bigger than other hotels, but the issues in one room made it a bit creepy for me.
Service
9.0
The staff, especially the front office, were kind and very helpful.
Location
8.0
The location was very spacious and convenient, especially arriving early, but may be tricky to navigate for transportation at first.
Dining
5.0
The dining experience was under expectation for me, not meeting the standards I had hoped for.
Facilities
8.0
The facilities were sufficient for our stay.
Edward
United States of America,
October
2023
7.4/10
My stay at the hotel was overall pleasant. The rooms, though not the best value for money, were comfortable enough for gathering with friends or colleagues. The service was quite responsive to requests, although some amenities were initially lacking but promptly provided upon inquiry. The location, while convenient, may pose a slight challenge for taxis to navigate easily. The dining experience offered multiple choices and satisfactory service. The facilities were adequate for a comfortable stay.
Rooms
7.0
The upgraded smoking room we stayed in had clearly seen better days and didn't quite justify the cost of our apartment.
Service
8.0
The staff, especially Farly who helped me during a health issue, was very friendly and attentive to guest needs.
Location
7.0
The hotel's proximity to Summarecon Mall Serpong was convenient, although the route to the lobby through a row of shops could be confusing for transportation services.
Dining
7.0
The dining experience, offering halal food and a variety of choices, was enjoyable but could be enhanced further.
Facilities
8.0
The hotel provided standard facilities that met basic needs for a comfortable stay.
William
United States of America,
July
2023
7.8/10
I had a great stay at this hotel. The room was spacious, with a large fridge that was perfect for keeping our fruits and milk cold. Though the price was a bit high, the size of the room made up for it. The separation between the bedroom and living room was a nice touch, giving it a cozy feel.
Rooms
8.0
The room was really big and well-equipped with a large fridge.
Service
7.0
The staff were friendly and helpful, providing recommendations and addressing issues professionally. It was unfortunate that there was an overbooking situation, but they handled it well.
Location
9.0
The location of the hotel is great, away from the main city traffic but very close to Summarecon Mall. Being near the mall made it convenient for shopping and dining.
Dining
8.0
The dining options were good, especially considering the proximity to Summarecon Mall. The croissants were fresh and delicious, offering a nice breakfast experience. It's a great value for the price paid.
Facilities
7.0
The hotel facilities were satisfactory, offering standard amenities to make the stay comfortable. However, some areas could use a bit of updating to enhance the overall experience.
John
United States of America,
June
2023
7.8/10
The hotel offers nice and clean rooms with a king bed and a large fridge, ideal for keeping perishables fresh. However, some aspects of the room felt outdated, making it less satisfying in terms of value for money. The service was outstanding, especially when assisting in retrieving a forgotten passport. The location is superb for exploring Serpong and South Tangerang areas, being conveniently close to the bustling SMS mall and dining options. The dining experience, while having fresh croissants, could use some improvement. Overall, the facilities provided were adequate for a comfortable stay.
Rooms
7.0
The room was nice and clean with a comfortable king bed and a large fridge.
Service
9.0
The service was exceptional, particularly in helping retrieve a forgotten passport.
Location
9.0
The hotel's location is fantastic, right in the heart of Serpong, near the SMS mall and various dining options.
Dining
6.0
The dining experience, although having fresh croissants, could be improved.
Facilities
8.0
The hotel provided adequate facilities for a comfortable stay.
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